Kaziranga / Guwahati
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IRROI Hotels — Master Terms & Conditions / Cancellation & Other Policies

IRROI Hotels — Master Terms & Conditions / Cancellation & Other Policies

Applicable to: Irroi Kaziranga & Irroi Guwahati — A Unit of Genealogy Allied Services Private Limited • Effective: 07 Nov 2025

1. Preamble

This document constitutes the Terms and Conditions, Cancellation Policy, and House Rules (collectively, the “Terms”) governing reservation, accommodation, and related services provided by IRROI Hotels, comprising Irroi Kaziranga and Irroi Guwahati (“IRROI” or the “Company”), a unit of Genealogy Allied Services Private Limited, Krishnapur, Beltola, Guwahati – 781029, Assam, India.

By making a reservation (directly or via third parties) and/or by signing the guest registration card upon arrival, the Guest acknowledges having read, understood, and agreed to be bound by these Terms, which form an integral part of the contract between the Guest and IRROI.

2. Definitions

  • “Guest”: a person who has made a reservation and/or availed accommodation/services at any IRROI property.
  • “Group Booking”: any booking of five (5) rooms or more under a single reservation.
  • “Event Booking”: weddings, corporate events, or gatherings involving partial/complete buy-out.
  • “Force Majeure Event”: as defined in Clause 21.
  • “Property”: Irroi Kaziranga or Irroi Guwahati, as applicable.

3. General Policy and Scope

IRROI endeavors to maintain an eco-friendly, safe, and hygienic environment for all Guests. These Terms apply equally to both Properties unless expressly stated otherwise.

  • Pets are strictly prohibited on all premises.
  • IRROI reserves the right of admission and may refuse accommodation at its discretion, subject to law.

4. Reservation and Payment Terms

4.1 Confirmation of Reservation

Reservations are deemed confirmed only upon written communication from IRROI and receipt of the stipulated advance.

4.2 Advance Deposit

  • Individuals: 50% at confirmation; balance before or at check-in.
  • Groups: 50% at confirmation; balance 7 days prior (Kaziranga) / 14 days prior (Guwahati).
  • Events/Weddings: 25% non-refundable at confirmation; +25% at D–60 (non-refundable); +25% at D–30 (non-refundable); balance & incidentals at check-in/out.

4.3 Payment Mode and Charges

Accepted: card, NEFT, RTGS, IMPS, SWIFT. Invoice/reference must reflect in IRROI’s bank statement. All bank/FX fees are borne by the payer.

4.4 Tariff Amendments

IRROI may amend tariffs, inclusions, and packages without notice, especially during peak/festive/holiday periods.

4.5 Default in Payment

Failure to remit advances within stipulated timelines entitles IRROI to release the booking without notice.

5. Online Portal and Third-Party Bookings

  • OTA/agent reservations are honored only upon IRROI’s receipt of booking details and funds.
  • Where an OTA confirms a booking not validated by IRROI, the OTA is solely responsible for alternate accommodation.
  • Guests are encouraged to book directly via IRROI’s official website for verified rates and real-time confirmation.

6. Arrival, Identification, and Check-in/Out

  • Share arrival time and primary contact at least 24 hours prior to check-in.
  • ID (mandatory): Indian nationals – Aadhaar/Passport/Driving Licence/Voter ID (PAN not accepted). Foreign nationals – valid Passport & Visa.
  • Check-in: 14:30 hrs
  • Check-out: 10:30 hrs (Kaziranga) / 11:00 hrs (Guwahati)
  • Late check-out: After 11:30 hrs – 50% till 15:00; post 15:00 – full-day charge.
  • IRROI may refuse accommodation for intoxication, improper documentation, or objectionable conduct.

7. Child Policy

One child below six (6) years stays complimentary when sharing the existing bed with parents. Activities, meals, and safaris are chargeable separately.

8. Visitor Policy

  • Permitted 10:00–22:00 hrs; registration with valid ID required.
  • Overnight stays require prior written consent; extra charges may apply.
  • Registered Guest is responsible for visitor conduct and any damages.
  • Management may deny entry/ask visitors to leave for intoxication, misconduct, or security concerns.

9. Food, Beverage, and Alcohol Policy

Outside food, beverages, and alcohol are strictly prohibited on the premises. Violations may result in denial of service or eviction without refund.

10. Internet and Connectivity

Wi‑Fi/internet access may be provided subject to availability; credentials/charges (if any) are available at Reception.

11. Health and Medical Assistance

Guests are responsible for medical requirements. “Doctor on Call” is outsourced and chargeable. Given Irroi Kaziranga’s distance from town, IRROI shall not be liable for delays in obtaining medical aid.

12. Drivers, Attendants, and Staff Accommodation

  • Kaziranga: Drivers’ accommodation/meals may be provided on a chargeable, availability basis.
  • Guwahati: No driver accommodation unless expressly approved.
  • Drivers/attendants are prohibited from guest rooms/restricted areas.
  • Attendants/babysitters may stay in the guest room on a chargeable basis within occupancy limits.

13. Property Damage and Liability

Loss/damage to fixtures, furnishings, electricals, sanitaryware, linens, crockery/cutlery, or any assets caused by the Guest/visitors shall be charged to the registered Guest. Assessment and charges shall be determined by IRROI.

14. Safari and Excursion Policy (Irroi Kaziranga)

  • Safaris/excursions are regulated by the Forest Department and subject to government rules.
  • Advance payment is mandatory; zone allocation is at authority discretion.
  • If preferred zones are unavailable, buffer/alternate zones will be offered.
  • IRROI is not responsible for authority‑driven cancellations, price changes, or restrictions.
  • Provide name, ID, and mobile at least 30 days in advance for permits.

15. Non‑Smoking and Noise

  • Smoking is permitted only in designated outdoor areas.
  • Loud music/amplified sound is prohibited where it contravenes wildlife/municipal rules.
  • To preserve tranquillity, rooms at Irroi Kaziranga are television‑free.

16. Insurance and Limitation of Liability

  • Guests are advised to obtain comprehensive insurance (health, accident, cancellation, baggage).
  • IRROI is not liable for injury, illness, loss, delay, or damage from unforeseen/uncontrollable circumstances, including third‑party negligence.
  • In any event, IRROI’s aggregate liability shall not exceed the total amount paid for the reservation in question.

17. Right to Refuse Service

IRROI may refuse service or evict, without refund, any person who fails to pay, is intoxicated/disorderly, disturbs others, violates law/policy, exceeds occupancy, damages property, or poses safety/security risks.

18. Firearms and Weapons Policy

Firearms, ammunition, explosives, or weapons are prohibited, except for on‑duty law‑enforcement personnel. Any lawful possession must be declared at check‑in and comply with storage/safety directions. Non‑compliance may lead to eviction and legal action.

19. Taxes, GST, and TDS

Tariffs are subject to prevailing GST/other taxes. Any subsequent increase is payable by the Guest. Agencies must provide GSTIN at booking. TDS certificates (if applicable) must be issued before financial year‑end.

20. Cancellation and Refund Policy

  • General: Refunds processed only after full payment and after statutory/admin/bank deductions.
  • Individuals/Walk‑in:
    • Within 1–14 days of arrival / No‑show: No refund.
    • 15–30 days prior: 50% refund (after deductions).
    • > 30 days prior: Full refund (after deductions; excludes events/weddings).
  • Refund timeline: 15+ working days (Head Office processing).
  • Last‑minute confirmations (WhatsApp/Email/Text): Non‑refundable.
  • Unused nights / Early departures: No refund.
  • Postponements: Treated as cancellations.
  • Agents/Corporate: As per executed agreement.

21. Force Majeure

IRROI shall not be responsible for failure/delay due to events beyond its reasonable control, including fire, flood, storm, explosion, earthquake, civil commotion, war, terrorism, epidemic/pandemic, government order, industrial strike, travel bans, or park closures. Additional costs (e.g., extended stays/transport) are borne by Guests/Agents.

22. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of courts at Guwahati, Assam, including the Gauhati High Court.

23. Amendment and Interpretation

IRROI may amend or supplement these Terms without prior notice. The version published on the official website or available at the Front Desk is the current binding version. Headings are for convenience and do not affect interpretation.

24. Disclaimer

  • Hyperlinks on IRROI’s website are for convenience only and do not constitute endorsement.
  • IRROI is not liable for temporary unavailability of its website due to technical issues beyond its control.
  • Guests are responsible for safeguarding belongings, valuables, vehicles, and personal effects; IRROI is not liable for loss, theft, or damage.

25. Acceptance

By proceeding with a reservation, the Guest acknowledges that they have read, understood, and accepted these Terms as legally binding. These Terms form part of every booking confirmation, registration card, and invoice issued by IRROI.

Contact & Signatories

IRROI Hotels — A Unit of Genealogy Allied Services Private Limited

  • Irroi Kaziranga: Near Kohora Range, Kaziranga National Park, Assam
  • Irroi Guwahati: 14, Krishnapur, Beltola, Guwahati – 781029, Assam

📞 +91 69008 88233   •   📧 irroihotels@gmail.com

Authorized Signatories
  • Kiron Gogoi, General Manager — Irroi Kaziranga
  • Bhavna Choudhury, Operations Head — Irroi Guwahati
Copyright © Genealogy Allied Services Pvt Limited. Website developed by Kopili Technologies Private Ltd.

Terms and Conditions

Terms & Conditions /Cancellation & Other Policies:-



‍We strive to provide our guests with an exceptionally clean, safe, and eco-friendly experience at our HOTELS. The following IRROI HOTELS Policy/House Rules have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating the IRROI HOTELS since 2025. These IRROI HOTELS Policy/House Rules are considered a part of our reservation agreement with you. As our hotel guests booked directly or through our Vendors, Online Agents/Portals and Tour Operators to all/any IRROI HOTELS; by reading OR/AND signing our registration cards, you are agreeing to abide by all of our Hotel Policy/House Rules, terms and conditions, and procedures. These IRROI HOTELS Reservation Policy/House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between the All Infinity Resorts and the guest.

1) Its sole discretion of the management to release the blockings without prior notice, in event of non- receipt of advance deposit/full payment within the time period agreed.

2) In case of group bookings, payment policy is 50% advance payment at the time of confirmation. Balance 50% will be paid 14 days before arrival at our resorts. All bookings are to be fully paid before or at the time of check- in unless pre-arranged and approved. Hotel/Resort's management has sole discretion to change/amend/alter rates & inclusions without notice, during long weekends/festive periods/New Year/Christmas and School Holiday periods.

3) Same day/last-minute bookings can be confirmed when directly booked on our website using your smartphones/tablets. We can confirm through Whatsapp messages also.

4) For payment by Credit Card, direct transfers, swift transfers, etc. the stipulated invoice numbers should be reflected on our bank statement. Any bank charges are to be paid by the client. No refunds will be made due to lost days as a result of traveling conditions whether it is unfavorable weather conditions, terrain conditions or negligence as well as vehicle repairs. Clients are advised to take up insurance coverage to protect against uncertainties.

5) Check-ins for any “online booking” done by clients on different “domestic or international portals”, for any of our resorts is subject to receipt of prior information from the “portal” and receipt of payments of the booking from the “online portals” before check-in. Please always insist on confirmation from our resorts along with the portal’s vouchers. In case of any technical issues, where the resort has not confirmed the room but the portal confirms it, it is entirely the responsibility of the portal to arrange alternate accommodation for you in case our resorts are fully booked. Please reconfirm your bookings with our office immediately after booking with other online portals. We recommend booking directly on our website/booking engine for secure and fast bookings which offer attractive discounts and packages.

6) In the unlikely event of an over-booked situation or on non- availability of rooms for whatsoever reasons, we have the right to offer an alternate/similar/at par accommodation. Our resorts cannot be held responsible for any miss happenings/damage/injury/loss of life to our guests during any outdoor adventure, safari, activity, etc. in the periods during the stay including before and after check-in/check-outs at our resorts.

7) Arrival timings and guests’ contact numbers are to be communicated to our Sales office at least one day prior to check in to ensure that all arrangement s are in order. It is mandatory to carry a Photo Identity card (Aadhaar card/PAN card/ Passports) which must be presented at the time of check in at all our resorts. As per the directives received from the local administrative authorities, this applies to all individual travelers, group travelers & corporate travelers. Rights of admission are reserved. Our resorts have the authority to refuse accommodation to any guests in event of their misbehavior, intoxicated state, scanty baggage or without proper photo identification.

8) Check-in time is 1430 hours & check- out time is 1030 hours, unless specified. Late check-out beyond 1030 hours will be charged at 50% of the applicable per night rate. Further delayed beyond 1500 hrs, will be charged full day. Please do check our child policy at the time of your booking. One Child below 6 years can stay complimentary sharing room with parents without extra bed. However the safari & other activities will not be complimentary.

9) The package for “2 nights & 3 days” is a fixed period, which starts at 1300 hours (1pm) on Day 1 and ends at 1000 hours (10 am) on Day 3. This arrangement is fixed and cannot be altered.

10) WIFI/Internet services are available at all our resorts. Please ask the reception to assist you on charges and details.

11) All our resorts have only a few designated non-smoking rooms. Please mention your preference at the time of booking. Smoking is allowed in our garden and open areas. It is prohibited in all public enclosed areas such as restaurant, public toilets etc.

12) Any Inoculations or prophylactics or necessary medication that is required is the sole responsibility of the client. Please consult your doctor prior to travel. “Doctor on call” is an outsourced paid service. All our resorts are located at some distance from towns. The resort shall bear no responsibility due to time lapse in reaching/getting medical help in the event of an emergency.

13) Currently, the National Parks strictly do not permit any kind of loud music allowed to be played in open areas of all resorts. Folk dance/tribal dances can be performed with the permission of the local authorities. Please ensure the volume of your televisions/sound bars/blue-tooth speakers are turned on at permitted noise levels and should not disturb our other guests. To preserve the tranquility of the surroundings, rooms at irroi are without televisions.

14) Drivers’ meals & stay may be available for drivers on chargeable basis. Drivers are strictly not permitted to enter any guest rooms and other areas in the resorts without permission of the Resort Manager. Accompanying Maid/Baby Sitter/Servant can stay in the guest room on chargeable basis. For security reasons, our Resorts do not provide separate accommodation for the Maid/Baby sitter/Servant.

15) Any damages to our room electrical fittings, sanitary ware, fixtures, appliances, furniture, linens and breakages of cutlery and other utensils and damage of any kind, in the resort premises will be billed to the guest (s) or group in charge, upon checking out at our Resorts.

16) Park Safaris can be booked online only with advance payment made. If the online booking is not available, then the resorts can only help to provide safaris as per current availability. If safaris are not available in the premium zones of the tiger reserves, the buffer zones will be offered. The availability of designated Zones can only be confirmed as per current park status. The Resort cannot be held responsible in event of any cancellation of permits/entry/strike/hike in price/change of park zone or any other reasons by the park authority. National Parks in MP are closed on Wednesdays afternoons. Safari booking status can be checked online. For Safari bookings, names/ID proof/mobile numbers are required a minimum 30 days in advance. The Safari rates mentioned are as per current park applicable rates. Any hike in the same will be borne by the client.

17) For any TDS deducted in group bookings by the agent or corporate, a certificate has to be issued before the tax closing session of the year.

18) The taxes/GST is as per current Government applicable taxes. Any hike in taxes by the government will be payable by the client. For bookings from agencies/channel partners, it is mandatory to announce your GST number at the time of booking, to receive the correct inputs/outputs on your taxes.

19) Payment Terms - For Marriage & other group bookings:-
a) 25% of the total package price at the time of confirmation (Non-refundable).
b) 25% of the total package price to be paid 60 days before the event (Non-refundable).
c) 25% of the total package price to be paid 30 days before the event (Non-refundable).
d) Full balance amount and other additional charges made during the stay, will be settled/paid directly at the time of check In/out, which can be by cash, credit card or demand draft.

21) It is unlikely that we will change or cancel your booking once it is confirmed. If we do make changes then we will inform you as soon as we reasonably can. We reserve the right to make changes that are not significant BUT to correct errors in your booking details at any time without being a liability to you.

22) Sometimes an unintentional mistake of publishing inaccurate information on the site may occur (e.g. the price, description or availability). In such rare instance we reserve the right to modify/cancel your booking at any time up to the point of travel, even if you have received confirmation from us, and you will receive a full refund of advance already paid. No further compensation will be payable in such an event.

23) Limitation of Liability:
We do not accept liability where any form of loss or damage whether by reason of death, injury, illness or otherwise. Any such loss caused by unusual or unforeseeable circumstances beyond our control the consequences of which could not have been avoided even if all due care had been exercised or where any loss or damage is due to an event which we could not have either foreseen or forestalled. Infinity Resorts does not accept any liability for any failure by our hotel to comply with these conditions where such failure is due to circumstances beyond its reasonable control.

24) Your Responsibility:
1. Legitimate reservations:
You agree that you will make only legitimate reservations in good faith for use by you and your invited guests only, and not for other purposes, including without limitation, reselling, impermissibly assigning or posting on third party web sites or making speculative, false or fraudulent reservations, or any reservation in anticipation of demand.
2. Insurance:
For your own protection, you and all members of your party must have suitable insurance (including insurance to cover the costs of cancellation of your holiday and the costs of assisting you in the unfortunate event that you or your party is involved in an accident for part or the full period of your holiday.
3. Passport and Identity proof:
As per government regulations, we CAN’T check in any foreign guests without a valid passport and valid travel visa. All Indian guests MUST present one of the following: Passport copy, valid driving license, Voter ID card or Aadhar Card. PAN Card is not acceptable as proof of ID as per new (2015) government rules.

25) RIGHT TO REFUSE SERVICE: Infinity Resorts is privately owned and operated and we reserve the right to refuse service to anyone for whatever reason(s) that does not violate Federal or State laws. The Infinity Resorts has a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by State laws and by the owners for the operation and management of the hotel. Infinity Resorts will also refuse service or evict a guest for refusal or failure to pay for accommodations; under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the Resorts for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to Resort property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by Infinity Resorts for the operation and management of our hotels.

26) FIREARMS AND WEAPONS:-
The safety and security of our guests and staff is extremely important to us. Our Firearms and Weapons Policy is designed for the protection of our guests, vendors, staff, and owners, and pertains to the presence of firearms and weapons on hotel premises. IRROI HOTELS recognize that guests and vendors may legally possess firearms or weapons for a variety of legitimate purposes. This policy has been developed to create a safe environment by providing appropriate guidance over the custody of firearms and weapons on our premises. IRROI HOTELS is a collection of private property. Guests, who are lawfully permitted to possess a firearm or weapon, may bring such onto our hotel premises for storage purposes only, with the understanding that they are personally responsible for following:
• Guests must abide by all State, and local laws.
• Firearm and weapons must be appropriately registered.
• Firearms must be unloaded and Stored in Resort Management Office with Proper procedure.
• No cleaning of firearms is permitted on hotel premises.
• Firearms and weapons must be safeguarded and secured in either a locked, hard sided firearm container or a soft gun case provided by the guest at all times and clearly labeled with their name and contact information.
Guests and vendors who fail to abide by our policy may be asked to leave the HOTEL premises, are subject to trespass and may be subject to further legal action. Exempted from this policy are law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm openly or concealed under local, state laws are not exempted from this policy.

27) Cancellation Terms – All full payments have to be received before any cancellations/refunds can be entertained.
a) If booking cancelled within 1 to 14 days from date of arrival OR a no show, no refund is claimable.
b) If booking cancelled between 15 to 30 days from date of arrival, 50% refund is claimable, after deduction of TDS/administrative/bank charges
c) If booking is cancelled more than 30 days prior to the date of arrival. Full refund is claimable (except for marriage bookings) after deduction of TDS/administrative/bank charges.
d) Please note that refunds will take 15 days or more to process as it is processed by the Head office.
e) Last minute bookings are non- refundable, and no refunds shall be made once the confirmation is issued via any medium such as Whatsapp, Text, Mail, etc.
f) Accommodation will be provided for booked dates only and no refund shall be entertained for unused nights or early check outs due to whatsoever reasons.
g) Postponement of dates is tantamount to cancellation.

28) FORCE MAJEURE:-
IRROI HOTELS cannot accept responsibility OR pay any Refund/Compensation where the performance or prompt performance of the reservation contract is prevented or affected by reason of circumstances which amount to “force majeure”.
Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.
In particular, the guests/Agents alone shall pay the additional expenses that might be incurred for any change in Resort stay of duration, following the event of force majeure.

29) Governing Law:
Substantive laws of the Republic of India. All matters are subject to “guwahati High Court” Jurisdiction only.

30) Disclaimer:
The inclusion of any links on our website does not imply a recommendation or endorsement of any sort. We take no responsibility for and will not be liable for the website being temporary unavailable due to technical issues beyond our control.
We shall not be responsible for the loss or damage of guests’ belongings while staying at our resort. These include personal belongings, luggage, cars, etc. Guests are advised to take full responsibility of their valuables. The resort Management will not be liable for any loss, damage or misdemeanor caused.

I/We ( All Guests & Agents/Vendors) hereby state that I/We have fully read all the terms and conditions stated herein, understood the same and accept the same as binding on me when I make my room booking.

31) IN CASE OF CHANGES OR MODIFICATION TO THE HOTEL POLICY/HOUSE RULES:
Infinity Resorts reserves the right to amend, modify, change, cancel, vary or add to these Resort Policies/House Rules or the arrangements and content featured on our Resort website at any time without prior notice. Please check our website regularly for updates to Resort Policy/House Rules. Any modification to these Resort Policies / House Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Resort Policies / House Rules are located on our website, and available from Front Desk staff upon request.


‍Thanks & Regards,

Bhavna Choudhury

Irroi Guwahati M/S Genealogy allied services private limited,
14 near ag office main gate, krishnapur, beltola, guwahati 781029
+916900888233
irroihotels@gmail.com

Irroi Kaziranga is an eco-luxury resort in Assam offering the best rhino and tiger safaris in Kaziranga National Park.